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Upcoming Webinars

Want live education that comes to you? Look no further! Vizo Financial hosts several webinars throughout the year to bring credit unions the training and education they deserve. Look for webinars to cover the foundational components of financial institution operations, featuring expert speakers from our very own staff and our partner organizations. As a bonus, the majority of our webinars are free to credit unions and are recorded for playback. Webinars for the win!

Protecting Your Members from Elder Financial Abuse Webinar

Cindy Hagan, compliance & fraud risk director, Vizo Financial
June 6, 2023 at 10:00 a.m. ET

They say age is just a number. But for scammers, age is an opportunity to prey upon a person's vulnerabilities. That's why older individuals are most at risk for financial exploitation, and it costs millions (yes, millions) of dollars per year in losses for these individuals. You may be wondering what your credit union can do to help your members fight back against elder financial abuse. That's what this session is all about! Cindy will walk you through common signs, schemes and suspects to help your staff and your members armor up against elder financial abuse.

This session will answer:

  • What is elder financial abuse?
  • Who is at risk for abuse, neglect and exploitation?
  • What are the types of elder financial abuse?
  • What can financial institutions do?
  • Why does elder abuse remain such an “invisible” problem?
  • What resources are there for employees, members and other concerned parties?

This webinar is designed for credit union staff in leadership roles — such as managers — as well as those in compliance, training and fraud. Anyone else wishing to learn more about elder abuse is invited to attend as well.

There is no fee to attend this educational webinar; however, space is limited and registration is required. Due to this program being offered free of charge, there will be no refunds issued. This session will also be recorded for playback, which will be available on the Vizo Financial website 3-5 business days after the live session.

In accordance with the National Registry of CPE Sponsors, CPE credits will be granted based on a 50-minute hour to registered attendees who access the live session independently. CPE credits and certificates of completion cannot be given to group attendees per NASBA webinar attendance tracking requirements. Only registered attendees who attend this live session will receive a certificate of completion and CPE credit.

Register Now

Learn More About Our Managed IT Services Webinar

Matt Sawtell, VP managed technology sales, CU*Answers
June 6, 2023 at 2:00 p.m. ET

MY CU Services has teamed up with CU*Answers to offer an entire suite of IT solutions to equip your credit union with the necessary resources to keep your information technology functions running smoothly. These services include workstation and server management, email management, network infrastructure management, backups and business continuity and support services. Learn more by attending this educational webinar with CU*Answers’ vice president of managed technology sales, Matt Sawtell.

This session is designed for staff who are responsible for managing the credit union’s technology infrastructure.

There is no fee to attend this educational webinar; however, registration is required. The session will be recorded for on-demand training, which will be available on the Vizo Financial and MY CU Services websites 3-5 business days after the live session. This session does NOT qualify for CPE credits.

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ALM: The Captain of Credit Union Capital Controls Webinar

Michael Rice, senior ALM analyst, Vizo Financial
June 7, 2023 at 10:00 a.m. ET

Who is the chief in charge when it comes to balancing your credit union’s capital? Be careful before you answer because it’s not any single person. It’s a culmination of daily decisions at your credit union. Your ALM model helps you to navigate these decisions and find your true north when it comes to capital planning and developing your credit union’s budget and strategic plan. This session will cover how you can effectively manage and monitor your net worth by using the ALM model to guide your strategic planning, establish meaningful policy limits and acknowledge your risks.

This presentation will cover:

  • An overview of CU capital
  • Integrating capital planning within the budget/strategic plan using the ALM model:
    • Why use the ALM model
    • How to use the ALM model
    • Reviewing feasibility and risks
  • Maintaining good capital controls through IRR policies

This webinar is designed for credit union staff who handle the institution’s ALM and balance sheet management responsibilities or anyone who wants to learn more about ALM.

There is no fee to attend this educational webinar; however, space is limited and registration is required. Due to this program being offered free of charge, there will be no refunds issued. This session will also be recorded for playback, which will be available on the Vizo Financial website 3-5 business days after the live session.

In accordance with the National Registry of CPE Sponsors, CPE credits will be granted based on a 50-minute hour to registered attendees who access the live session independently. CPE credits and certificates of completion cannot be given to group attendees per NASBA webinar attendance tracking requirements. Only registered attendees who attend this live session will receive a certificate of completion and CPE credit.

Register Now

Tabletop Exercise - Threats to Your Credit Union Webinar

Mark Clarke, business continuity administrator, Vizo Financial
June 8, 2023 at 10:00 a.m. ET

A tabletop exercise is a walk-through of emergency procedures with your credit union’s key personnel about what could happen in a real-life incident. This live tabletop will test your credit union’s plans with a “mock” real-world example. How will your team handle the situation? Are you prepared?

This tabletop session is designed for multiple credit union team members to participate together. The session will break periodically for 5-10 minute intervals to allow time for team discussion regarding the tabletop scenario. The goal of this exercise is to test the effectiveness and efficiency of the team and your credit union’s security and risk plans.

There is no fee to attend this educational webinar; however, registration is required.

Tabletop Details

  • This session will NOT be recorded for playback.
  • This session does NOT qualify for CPE credits.
  • No webinar materials or presentations will be made available for this session.
  • This exercise is designed for multiple team members.
  • Certificates of Completion will be awarded to individuals who log in to the live session independently.

Register Now

Card Disputes Master Class Webinar

Kari Kronberg, director of education, Macha/PAR
June 20, 2023 at 10:00 a.m. ET

Card disputes can take on a life of their own. There are dates to remember, credits in and out, chargeback rights, regulations…how does anyone stay on top of it? This session will give an in-depth look into the card dispute process from start to finish, with several examples of transactions and scenarios.

We will discuss:

  • Cardholder dispute forms
  • Provisional and final credit
  • Notifications to the cardholder
  • Regulation E, along with Visa/Mastercard Rules
  • Tips and tricks to keep it all straight

This 90-minute webinar is designed for credit union staff responsible for handling card services or anyone who wishes to learn more about card disputes.

There is no fee to attend this educational webinar; however, space is limited and registration is required. Due to this program being offered free of charge, there will be no refunds issued. This session will be recorded for playback, which will be available on the Vizo Financial website 3-5 business days after the live session.

In accordance with the National Registry of CPE Sponsors, CPE credits will be granted based on a 50-minute hour to registered attendees who access the live session independently. CPE credits and certificates of completion cannot be given to group attendees per NASBA webinar attendance tracking requirements. Only registered attendees who attend this live session will receive a certificate of completion and CPE credit.

Register Now

Vizo Financial's Quarterly Tech-Talks

James Dellarosa, product strategy manager, Vizo Financial
June 20, 2023 at 1:00 p.m. ET
September 19, 2023 at 1:00 p.m. ET
December 19, 2023 at 1:00 p.m. ET

Technology. Innovation. Transformation.

These are the things that drive credit unions forward. Since the day credit unions were formed, our purpose of helping members meet their financial goals has remained the same. Our methods, however, have changed. With each passing year, new events change the course of modern life, new trends take hold and, most importantly, new technologies emerge.

It’s time for credit unions to join together with the curators of these technologies to achieve success in the modern world. Vizo Financial can serve as your link to these companies that hold the key to innovation through our quarterly Tech-Talk events.

Each Tech-Talk will feature mini demos and showcase the FinTechs we think can bring big benefits to credit unions. In these quick 30-minute discussions, you’ll gain some understanding of the newest tools available to you, as well as what they could mean for the future of your institution, and get answers to your questions.

This is your time to seek out the technology and innovation to help revolutionize your credit union. Let our Tech-Talk events be the start of your transformation journey!

There is no fee to attend these meetings; however, registration is required. These meetings will NOT be recorded and do NOT qualify for CPE credits.

Please note that this event is educational in nature and it is the responsibility of the credit union to follow their due diligence process if they elect to work with any of the companies discussed during these meetings.

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Building a Liquidity Lineup That Works for You Webinar

Scott Wood, portfolio strategist, Vizo Financial
June 22, 2023 at 2:00 p.m. ET

Liquidity is complicated these days. So many factors are leading to a rapid tightening of liquidity — the likes of which we haven’t seen for some time. But that doesn’t mean there aren’t options available to your credit union. It just means your financial team will need to spend some time researching and building the liquidity lineup that works for you. We’ll touch on some of the options you might consider for your lineup, including selling investments, various borrowing options (including the Fed’s new Bank Term Funding Program), SimpliCD issuance and selling loans — just to name a few.

This session will also cover:

  • An outlook on liquidity for the near future
  • Potential liquidity options
    • Selling investments – CDs, securities, etc.
    • Borrowing options, including the new Bank Term Funding Program
    • Issuing through SimpliCD
    • Selling loans
  • Costs of liquidity options
  • Best practices and considerations for building your liquidity lineup

This session is designed for staff responsible for managing the credit union’s liquidity or anyone wishing to learn more about the outlook of liquidity and the options available.

There is no fee to attend this educational webinar; however, space is limited and registration is required. Due to this program being offered free of charge, there will be no refunds issued. This session will also be recorded for playback.

In accordance with the National Registry of CPE Sponsors, CPE credits will be granted based on a 50-minute hour to registered attendees who access the live session independently. CPE credits and certificates of completion cannot be given to group attendees per NASBA webinar attendance tracking requirements. Only registered attendees who attend this live session will receive a certificate of completion and CPE credit.

Register Now

Extreme Makeover: Work Edition - Refreshing Your Company Culture Webinar

Jeanne Heath, learning and engagement champion, Vizo Financial
June 27, 2023 at 2:00 p.m. ET

Why does every makeover have to be “extreme”? I guess the title “Modest Makeover” or “Subtle Shifts” just doesn’t bring in the same audience, huh? You don’t have to tear down the walls and scrap the entire building to create a fresh start, a new perspective and an environment that everyone is drawn to. “Modest Makeover” might not be a powerful title, but lasting, impactful change can come from small, meaningful choices.

Join us to discuss simple changes you can make to strengthen your credit union team, reignite commitment to your purpose and make your employees WANT to come to work each day rather than HAVE to come to work each day.

This session will discuss:

  • What is company culture?
  • Why should I care?
  • Quiet Quitting, Quick Quitting, The Great Resignation, Rage Applying. What are these terms and do I have to worry about them?
  • Where do I begin?

This webinar is designed for credit union staff that are responsible for the culture of the organization or anyone wishing to learn more about company culture.

There is no fee to attend this educational webinar; however, space is limited and registration is required. Due to this program being offered free of charge, there will be no refunds issued. This session will also be recorded for playback, which will be available on the Vizo Financial website 3-5 business days after the live session.

In accordance with the National Registry of CPE Sponsors, CPE credits will be granted based on a 50-minute hour to registered attendees who access the live session independently. CPE credits and certificates of completion cannot be given to group attendees per NASBA webinar attendance tracking requirements. Only registered attendees who attend this live session will receive a certificate of completion and CPE credit.

Register Now

BSA/AML Basics Compliance Training Webinar

Cindy Hagan, compliance & fraud risk director, Vizo Financial
July 12, 2023 at 2:00 p.m. ET

The NCUA requires Bank Secrecy Act (BSA) and Anti-Money Laundering (AML) training each year for credit union personnel. Fulfill this requirement by attending this webinar on the basics of BSA/AML.

This session will cover:

  • BSA and AML regulations
  • BSA and AML reporting requirements
  • CTRs, SARs, 314(a) and member identification
  • Changes to and considerations for the compliance landscape

This webinar is designed for all credit union staff who need to complete their yearly BSA/AML training.

The cost for this session is $79.00 per registered attendee. Only registered attendees who attend this live session will receive a certificate of completion or CPE certificate. This session will NOT be recorded for playback.

In accordance with the National Registry of CPE Sponsors, CPE credits will be granted based on a 50-minute hour to registered attendees who access the live session independently. CPE credits and certificates of completion cannot be given to group attendees per NASBA webinar attendance tracking requirements. Only registered attendees who attend this live session will receive a certificate of completion and CPE credit.

Register Now

Vision is the Purview of Leaders Webinar

Joe Bertotto, chief culture officer, Vizo Financial
July 13, 2023 at 10:00 a.m. ET

One capability that separates leaders from others is vision – being able to set a clear direction and lead people there by keeping everyone focused on it. While some leaders are naturally more effective at this than others, creating a vision does not require mystical powers. It is within the grasp of all who lead.

A vision is essential to making extraordinary things happen because it points to a better future. When done well, a vision compels everyone to be more and do better. Join Vizo Financial’s chief culture officer, Joe Bertotto, as he offers proven tactics to create a vision which will drive performance toward an outstanding tomorrow.

In this webinar, participants will learn how to:

  • Imagine the future possibilities.
  • Cast an effective vision.
  • Breathe life into the vision so it becomes a reality and not hollow words on a computer screen.

This webinar is designed for credit union leaders or anyone wishing to learn more about developing a vision to drive performance.

There is no fee to attend this educational webinar; however, registration is required. The session will be recorded for on-demand training, which will be available on the Vizo Financial website 3-5 business days after the live session.

In accordance with the National Registry of CPE Sponsors, CPE credits will be granted based on a 50-minute hour to registered attendees who access the live session independently. CPE credits and certificates of completion cannot be given to group attendees per NASBA webinar attendance tracking requirements. Only registered attendee who attend this live session will receive a certificate of completion and CPE credit.

Register Now

Ace Your Audit – RDFI Webinar

Jessica Lelii, director of education, Macha/PAR
July 18, 2023 at 2:00 p.m. ET

All financial institutions must conduct an annual ACH audit. During this educational session, we will cover the NACHA Operating Rules’ audit requirements that are specific to the receipt of ACH transactions that are needed for you to ace your RDFI ACH audit. We will emphasize areas of high risk to RDFIs including return timeframes, posting and exception processing.

This session will include:

  • Return timeframes for RDFIs
  • Audit requirements for RDFIs
  • Other high risk areas for RDFIs

This 90-minute webinar is designed for ACH professionals, ACH operations staff, audit staff, compliance staff, AAPs or anyone who wishes to learn more about the RDFI ACH audit requirements.

There is no fee to attend this educational webinar; however, registration is required. The session will be recorded for on-demand training, which will be available on the Vizo Financial website 3-5 business days after the live session.

In accordance with the National Registry of CPE Sponsors, CPE credits will be granted based on a 50-minute hour to registered attendees who access the live session independently. CPE credits and certificates of completion cannot be given to group attendees per NASBA webinar attendance tracking requirements. Only registered attendee who attend this live session will receive a certificate of completion and CPE credit.

Register Now

FAQ: Exception Handling Webinar

Kari Kronberg, director of education, Macha/PAR
August 31, 2023 at 2:00 p.m. ET

Do you wish you were more exceptional at handling exceptions? During this session, we’ll discuss the most frequently asked questions regarding share draft, card, and ACH exceptions.

This session will:

  • Answer all your questions on exception handling.
  • Focus on exception handling for share drafts, cards, and ACH.

This 90-minute webinar is designed for credit union staff responsible for share drafts, cards and ACH exceptions or anyone who wishes to learn more about exception handling.

There is no fee to attend this educational webinar; however, registration is required. The session will be recorded for on-demand training, which will be available on the Vizo Financial website 3-5 business days after the live session.

In accordance with the National Registry of CPE Sponsors, CPE credits will be granted based on a 50-minute hour to registered attendees who access the live session independently. CPE credits and certificates of completion cannot be given to group attendees per NASBA webinar attendance tracking requirements. Only registered attendee who attend this live session will receive a certificate of completion and CPE credit.

Register Now

To Ask or Not to Ask? That is the question - Return Request or Reversal Webinar

Jessica Lelii, director of education, Macha/PAR
September 28, 2023 at 2:00 p.m. ET

Is it better to ask permission or forgiveness? In the ACH Network, always ask permission. Join this educational session to learn more about the differences between properly initiated reversals and return request situations.

This session will include:

  • When to initiate a reversal versus a return request?
  • The difference between a return request and a reversal.

This 90-minute webinar is designed for ACH professionals, ACH operations staff, audit staff, compliance staff, AAPs or anyone who wishes to learn more about the RDFI ACH return requests and reversals.

There is no fee to attend this educational webinar; however, registration is required. The session will be recorded for on-demand training, which will be available on the Vizo Financial website 3-5 business days after the live session.

In accordance with the National Registry of CPE Sponsors, CPE credits will be granted based on a 50-minute hour to registered attendees who access the live session independently. CPE credits and certificates of completion cannot be given to group attendees per NASBA webinar attendance tracking requirements. Only registered attendee who attend this live session will receive a certificate of completion and CPE credit.

Register Now

Tabletop Exercise - Threats to Your Credit Union Webinar

Mark Clarke, business continuity administrator, Vizo Financial
November 2, 2023 at 2:00 p.m. ET

A tabletop exercise is a walk-through of emergency procedures with your credit union’s key personnel about what could happen in a real-life incident. This live tabletop will test your credit union’s plans with a “mock” real-world example. How will your team handle the situation? Are you prepared?

This tabletop session is designed for multiple credit union team members to participate together. The session will break periodically for 5-10 minute intervals to allow time for team discussion regarding the tabletop scenario. The goal of this exercise is to test the effectiveness and efficiency of the team and your credit union’s security and risk plans.

There is no fee to attend this educational webinar; however, registration is required.

Tabletop Details

  • This session will NOT be recorded for playback.
  • This session does NOT qualify for CPE credits.
  • No webinar materials or presentations will be made available for this session.
  • This exercise is designed for multiple team members.
  • Certificates of Completion will be awarded to individuals who log in to the live session independently.

Register Now

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